Contact Us

We welcome all feedback, questions, and suggestions from our users. At JPDFConvert, your voice is crucial in shaping our platform and ensuring it meets your expectations. Whether you're reporting a technical issue, inquiring about how to use our features, or offering ideas to improve our tools, we're always here to listen.

Customer Support Commitment
Our team is dedicated to providing fast, helpful, and respectful customer support. We understand how important your time is, especially when dealing with documents, and we make every effort to respond promptly. While we’re a small team, we take pride in answering every inquiry we receive, typically within 24–48 hours.

Technical Assistance
If you experience any issues while using our browser-based tools — whether it’s with file conversion, download errors, browser compatibility, or interface problems — we encourage you to contact us. Please include your browser name and version, device type (e.g., desktop, tablet, mobile), and a description of the issue. Screenshots are helpful, too.

Feature Suggestions
We're always looking to improve JPDFConvert based on user needs. If you have a suggestion for a new tool (e.g., more conversion formats), UI enhancement, or accessibility feature, please let us know. Many of the features you see on our site today exist because users like you suggested them.

Business or Partnership Inquiries
If you represent a business, educational institution, or organization and would like to collaborate, integrate our tools, or explore white-label options, feel free to reach out. We’re open to partnerships that align with our mission of providing lightweight, privacy-respecting document tools.

Privacy-Related Questions
As our privacy policy outlines, we take data protection seriously. If you’d like to know more about how your data is handled or want to exercise rights related to your personal information, such as deletion requests, we’re happy to assist. Transparency is important to us, and you’ll always get a clear, honest response.

Languages and Support
We currently provide support in English and Korean. If you prefer to communicate in one of these languages, please feel comfortable doing so. We are working to expand our multilingual support in the future.

How to Reach Us
The fastest way to reach us is via email. Send your message to haekzzang@naver.com. Include a subject line that helps us quickly identify your request (e.g., “Bug Report,” “Feature Idea,” “Partnership Proposal”).

Community-Driven Development
Our platform is shaped by a community of users who care about open, fast, and private document conversion. By contacting us, you’re not only getting help — you're helping improve the experience for thousands of other users worldwide. Your feedback directly influences our roadmap.

Security Notice
Please never send us passwords, personal documents, or sensitive files when contacting us. While our tools are designed to keep files local to your browser, email is not always secure. Describe the problem, and we’ll do our best to replicate it safely.

Real People, Real Help
Unlike auto-generated chatbot replies or endless ticket systems, our responses are written by real humans. We read every email, respond thoughtfully, and do everything we can to help you get the most out of JPDFConvert.

We Appreciate You
Thank you for using JPDFConvert. By choosing our service, you’re supporting an independent, user-focused project. We are here for you — whether that means fixing bugs, answering questions, or simply saying thank you. Never hesitate to get in touch.

Support Scope: What We Can Help With

How to File an Effective Bug Report (Template)

  1. Issue summary: What did you try to do, and what happened instead?
  2. Steps to reproduce: List exact steps (e.g., 1) open site → 2) select two JPGs → 3) click download …).
  3. Expected vs Actual: What you expected vs what actually occurred.
  4. Environment: Browser + version, OS, device (desktop/tablet/mobile), and extensions if relevant.
  5. Attachments: Error screenshot and (if possible) a sample file without sensitive data.

Quick Troubleshooting Checklist (Before Emailing)

Service Levels & Expectations

We answer in the order requests are received. For urgent outages, add [URGENT] to your subject. Most inquiries receive an initial response within 24–48 hours. Complex issues may require additional time for reproduction and analysis; we’ll keep you posted with clear next steps.

Security & Responsible Disclosure

If you believe you’ve found a security vulnerability, please email us with the subject “Security Disclosure” and include detailed reproduction steps. Do not share sensitive proof-of-concept data publicly. We’ll acknowledge receipt, investigate promptly, and follow up with remediation details where applicable.

Data Sensitivity & Safe Sharing

Do not email us live confidential documents. If a sample file is necessary, provide a redacted or dummy file that reproduces the problem. We may ask for basic non-identifying metadata (e.g., page count, approximate image size) to diagnose issues without viewing content.

Partnerships & Integrations

For integration or white-label inquiries, outline your use case, expected volumes, authentication needs, and any security/compliance requirements. If you’re exploring a pilot, include an ideal timeline and decision process so we can respond with the right level of detail.

Accessibility Support Channel

If you use assistive technologies and encounter barriers, contact us with your screen reader and browser version, plus a short description of the blocked task. We prioritize accessibility fixes and will propose practical workarounds while a permanent solution is shipped.

Feature Requests & Prioritization

When proposing a feature, tell us the underlying problem it solves, who benefits, and what “success” looks like (e.g., reduced steps, faster completion, fewer support tickets). Requests that improve privacy, accessibility, or performance generally receive higher priority.

Legal Requests

We do not host user files and cannot access your document contents. If you need confirmation for compliance purposes, we can provide a formal statement describing our local-processing architecture and lack of persistent storage.

Thank You

Your messages help us make JPDFConvert better for everyone. Whether you’re reporting a bug, requesting a feature, or proposing a partnership, we appreciate the time you take to reach out — and we’ll do our best to make that effort worthwhile.