User Support & Help
At JPDFConvert, our users are our top priority. We provide a wide range of support options that make it easy to get help whenever you need it. Whether you're converting PDFs for business, school, or personal use, we ensure a smooth and reliable experience—supported by real humans and clear guidance.
1. Step-by-Step Tutorials
For new users, our Guide page offers detailed instructions and tips for getting the most out of JPDFConvert. We provide visual walkthroughs and example files so you can learn quickly and confidently.
These guides are updated regularly based on user feedback and new features.
2. Instant FAQ Help
Have a quick question? Our FAQ includes answers to the most common topics such as file size limits, supported formats, security concerns, and troubleshooting errors.
3. Direct Contact Support
Need personal assistance? Our Contact page allows you to reach our technical support team directly. We strive to respond to all requests within 24 hours.
4. Troubleshooting Common Issues
- Upload stuck or slow? Check your internet connection first.
- Unsupported file error? Make sure the file extension is PDF or DOCX.
- Conversion failed? Try re-uploading or refreshing the page.
- Layout broken after conversion? Some fonts may not be fully supported.
5. Feedback and Feature Requests
We believe in building tools that users love—your ideas guide our roadmap. You can request new features, improvements, or compatibility expansions anytime.
6. Future Enhancements
We are working to introduce:
- Real-time chat assistance
- Video tutorials
- Community forum for shared tips and resources
- AI troubleshooting and guided file fixes
Whether you're a beginner or a professional user, we are here to support you every step of the way. JPDFConvert is committed to offering fast, friendly, and effective help—because your success is our mission.